Terms and Policies

Do you ship to all of Mexico?

Yes, we ship to all of Mexico.

Do you handle local deliveries in the city of San Pedro Garza Garcia, NL?

Yes, you can pick up your order at our store, located at Calzada del Valle 400, Moll del Valle, San Pedro Garza García, CP 6620, Nuevo León. By appointment only. WA +52 8135874220

How much does domestic shipping cost?

Domestic shipping costs $140.00 MXN to all of Mexico, however there are extended areas that could generate an additional cost. In this case, the customer will be informed of the extra cost generated so that they can indicate whether they wish to continue with the order, or proceed with its cancellation.

How long does it take to prepare my order?

Order preparation takes 24 to 48 hours, then the order will be delivered to the courier and the business days for delivery will begin to count.

How long do shipments take?

In most cases, 2 to 5 business days. In some cases, there may be variations in delivery times depending on the destination location of the shipment. In any case, any delay or setback in the estimated delivery times are causes beyond the control of Pietra Modena, since these are services provided by transport companies independent of us and over which we cannot exercise any control .

Can I track my shipment?

Of course, you can ask us for your tracking number, which will allow you to track every step of your order on its way to your home.

What happens if my shipment is lost?

Although this is a very unlikely eventuality, Pietra Modena suggests that you purchase (for an additional cost) shipping insurance, with which the transport company will respond in case your package is lost or suffers some kind of accident. If you do not wish to purchase such insurance, Pietra Modena will gladly support you in following up on the incident and in providing the receipts you may need in any claim process, but it is important to clarify that as we are not responsible for such an eventuality, we are not liable for it.

Do you have any other questions?

Send us a WhatsApp to +52 8135874220 (Business hours Monday to Friday: 10:00 am to 6:00 pm CST) 

PRODUCT CARE:

We offer products made of various materials such as: Stainless Steel, Gold Plate, Rhodium Plate, Silver, Textile Fabrics and others.

Please note that all accessories, regardless of their material, require special care and may be damaged or altered such as stains, loss of shine and oxidation when they come into contact with chemicals and external agents, especially in some of the following cases:

In the event of damage, stains or alterations to the products as a result of any of the above factors, no return or exchange will be possible . (see exchange and refund policies)

PURCHASES AND SHIPMENTS WITHIN THE CITY:

We do not ship within the city. If you placed an order online and selected the “Pick up in store” option, you will receive an email when your order is ready and you can pick it up. The normal preparation time for an order is 24 hours, however, depending on the season and workload, this period may be extended by up to 48 hours.

If you do not go to the branch to pick up your order in person, and you send someone to pick it up for you, or you do it through a platform such as Uber, Didi, etc., you must authorize us in advance to deliver your order to a third party on WhatsApp +52 8135874220, providing us with the name of the person authorized to pick it up, and/or the security code provided by the platform that you use. In any case, Pietra Modena will not be responsible for theft, theft of merchandise, delivery delays, or any other situation related to it.

Please remember to check the contents of your order, the number of pieces and the condition of your products when you receive your order. Once you leave the establishment, claims for missing parts will not be accepted. Claims made for factory defects must be submitted at the branch at that time or up to a maximum of 24 hours. After this time, claims will not be accepted.

PURCHASES AND SHIPMENTS WITHIN THE MEXICAN REPUBLIC:

Shipments within the Mexican Republic have a cost of $140.00 pesos (subject to change without notice). The transport companies that are regularly used are FEDEX and ESTAFETA, although occasionally another transport company may be used due to contingency, oversaturation in the volume of work, lack of coverage in postal codes, or any other situation that makes the service by these companies impossible.

At the express request of the customer, the shipment may be made by another available transport company, if this generates an additional cost, said cost will be paid by the customer.

The transport and parcel service is completely unrelated and independent of Pietra Modena, so we suggest you use the “insure your order” option that you will find in the check out process of your order, the insurance will be calculated automatically and will generate an additional cost according to the amount of your purchase that you will be able to see on the screen. You should know that, if you decide not to buy the insurance offered, and send your order without insurance, Pietra Modena will not be responsible for loss or theft of merchandise , so any claim management will have to be presented directly by the customer to the respective transport company.

Once your order has been received and your payment has been confirmed, Pietra Modena has up to 72 hours to process your order and deliver it to the courier. This process usually takes only 24 hours, but depending on the time of year and the workload, the period can be extended up to a maximum of 72 hours.

The average delivery time for domestic shipments is 3-5 business days after the package has been deposited, however, there are postal codes where deliveries may take longer, and there are also times of the year, such as the Christmas season, May 10 or February 14, when the courier companies may experience an overload of work and delay their delivery times.

The shipping address to which the package will be sent will be the one indicated by the customer. If you request that your delivery be made in a lobby, in a booth of a subdivision, in a public place, or at the hands of a third party, this will be under the strict responsibility of the customer.

Once your order is on its way, you will receive an email with the tracking number so you can track it on the designated courier company's website.

Please note that if your order was placed on Friday after 12:00 hrs. your shipment will be made on the following business day (Monday).

INTERNATIONAL PURCHASES AND SHIPMENTS TO USA.

The rate for international shipments to the United States for packages up to 1kg is $550 pesos (approximately $29 usd, subject to change without notice). For heavier shipments, the cost may increase. You can request a quote without obligation before placing your order and clarify your doubts with our sales and customer service team on WhatsApp +52 8135874220.

For international shipments, in the event that the shipment generates any cost in terms of tariffs or taxes by the authorities of the destination country, these taxes and import costs must be paid by the customer, according to the customs policies of said country.

The average delivery time for domestic shipments is 5 business days after the package has been deposited, however, there are postal codes and extraordinary factors such as weather conditions, among others, that can cause delays in delivery times.

Since we do not handle changes or returns, except for factory defects, before placing your order, we invite you to also learn about our exchange and refund policy. If you have any questions, contact our sales and customer service team at WhatsApp +52 8135874220.

Refund Policy

Do you have any problems with your order? Please report it to our customer service team on Whatsapp +52 8135874220 within the next 2 days after receiving your order. After 3 days or more, you will not be eligible for refunds or exchanges of any kind.

ELIGIBILITY FOR EXCHANGES AND REFUNDS:

Only products with a manufacturing defect will be eligible for exchanges and/or refunds.

The item must be unused and in the same condition that you received it.

The item must retain its original packaging.

To complete your return, we require a physical receipt or order number from your online purchase.

Returns or refunds will not be valid if they incur any of the following conditions: Signs or stains of use, alterations made by the customer, or due to lack of care of the product.

If for any extraordinary reason within 10 days of purchase, the customer and Pietra Modena agree on the return and/or refund of any order. The shipping costs for the return of the goods will always be borne by the customer. In this case, once the goods have been received and the condition of the products and their packaging has been checked, the refund will be processed if everything is found to be in order and is appropriate. Please note that the time in which said refund can be reflected does not depend on Pietra Modena, but on the payment platforms, banks, and financial products that each customer has used as a payment method.

EXCHANGE AND REFUND PROCEDURE:

Report the problem within 2 days after receiving your order, to WhatsApp +52 8135874220 and attach the evidence.

The Customer Service team will evaluate the eligibility of the case, and if applicable, you will be offered an alternative according to the following order:

Replacement of an identical item in your next order.

Replacement of a similar item (same cost) of your choice, in your next order.

Balance in your favor for the amount of the defective product, applicable to your next order.

Only if any of the above options are not possible, you will be refunded the value of the defective product according to your payment method.

* Refunds for payments made by credit/debit card, Pay, Paypal, Stripe and other platforms will not be reflected immediately, this depends on each financial product and may be reflected days later, even until the next account statement.

RECOMMENDATIONS:

Open and check the condition of all your merchandise upon receipt. This will help you identify if any of your products have a problem and you will have the opportunity to report it within the time allotted for doing so.

This website is operated by PM Media SA de CV and Pietra Modena. Throughout this TERMS OF SERVICE statement, "we", "us", "our" and "our" refer to Pietra Modena, which offers this website, including all information, tools and services available from it to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing an item from us, the user/customer engages in our “SERVICE” and agrees to be bound by our “TERMS OF SERVICE”, including any additional terms and conditions and policies available through any hyperlink within our website. These TERMS OF SERVICE apply to all users of the site, including without limitation users who are browsers, vendors, suppliers, customers, merchants, and/ or contributors of content.
Please review this information carefully before browsing our website. By accessing or using any part of our website, you agree to be bound by the TERMS OF SERVICE. If you do not agree to all of the terms and conditions expressed on our website, then you should not access the site or use any services.
Any new features or tools which are added to the current website shall also be subject to the TERMS OF SERVICE. You may review the most current version on this page at any time. We reserve the right to update, change or replace any part of our terms, conditions, or policies by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on SHOPIFY INC. who provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By accepting the TERMS OF SERVICE, the user declares that he or she is of legal age, or if he or she is a minor, he or she must make purchases under the supervision of a person of legal age, who gives consent and is responsible for the transactions carried out online.
Users may not use our products and services for any illegal or unauthorized purpose nor may they violate any laws in their jurisdiction (including copyright laws). Users may not transmit any viruses or malware or code of a destructive nature that may affect the operation of our website. A breach or violation of any of our terms will result in immediate termination of your services, without right of reply.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that we (a) may store, use or disclose your data (not including credit card, debit card or other payment method information) unencrypted for various purposes over various networks; (b) including changes to adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks and is deleted once such transaction is complete.
The user agrees not to reproduce, duplicate, copy, or exploit any image or part of the website, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION (WEBSITE CONTENTS)

We are not responsible if information made available on our website is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor any changes made to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products on our website are subject to change without notice. We reserve the right to modify, cancel or discontinue any product and/or service (including any part or content thereof) without notice at any time. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of service.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our RETURN POLICY. We make every effort to accurately display the colors and images of the products on our website, however, we cannot guarantee that the display of colors, shapes or quality of the photographs will be accurate on all devices.
We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We also reserve the right to limit quantities and/or discontinue sales of any product, and may exercise these rights at any time. All descriptions, prices and offers for products on our website are subject to change without notice. We cannot guarantee that the quality of the products, services or any material purchased on our website will meet the exact expectations of each customer, so if any errors occur in our products and/or services, they will be evaluated and resolved in accordance with our RETURNS POLICY.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed under the same customer account, the same credit card, debit card or other payment method, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we will attempt to notify you by email or telephone. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers or resellers.
The user agrees that when making a transaction or purchase within our website, he/she is providing updated, complete and accurate information. We are not responsible for incorrect purchases or shipments, resulting from errors made by the user when providing data such as shipping address, email, phone, credit card numbers, expiration dates or any other data that is requested.

SECTION 7 - OPTIONAL TOOLS

From time to time, we may provide you with access to third-party tools over which we have no control. You acknowledge and agree that our website uses third-party tools without any warranties, representations, conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools. Any use of such tools is entirely at your own risk and discretion and you should ensure that you are familiar with the terms provided by the third-party providers.
We may offer new services and/or features through the website (including, the release of new products, tools and resources) at any time, which shall also be subject to our TERMS OF SERVICE.

SECTION 8 - THIRD PARTY LINKS

Certain content or products available through our website may include third-party images, descriptions, resources, or hyperlinks that may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the accuracy or completeness of third-party content and we do not warrant and will not have any liability or responsibility for any other materials, products, or services of third parties.

SECTION 9 - USER COMMENTS

If, at our request, you send specific feedback (for example, satisfaction with our service), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments that you forward to us in any medium. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

SECTION 10 - PERSONAL INFORMATION

The user's personal information is collected, stored, used and disclosed by us under the highest security standards. The data provided by the user is governed by our PRIVACY NOTICE, which is available on our website and may be consulted by users at any time.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, shipping charges, delivery times and availability. We reserve the right to update such information or cancel incorrect orders resulting from inaccurate information at any time without prior notice (including after you have submitted an order).

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the TERMS OF SERVICE, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local, international, federal or state law or regulation; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to engage in spamming, phishing or any other electronic fraud and/or misconduct; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate the use of the service to any user who violates the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We cannot guarantee that your use of our service will be uninterrupted, error-free or that its output is completely accurate or reliable. You agree that there may be times when we may need to remove the service for indefinite periods of time or cancel the service at any time, without notice. You expressly agree that your use of our service is at your sole discretion and that you may purchase and use our products and services as and when available, without any representation, warranties or conditions of any kind, express or implied, including merchantable quality, fitness for a particular purpose, and/or durability.

In no case shall Pietra Modena, its directors, officers, employees, affiliates, or suppliers be liable for any loss, claim, direct, indirect, incidental, consequential or special damages, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, or for any other claim related to our products and services, including, but not limited to, any errors or omissions in content, or any loss or damage of any kind incurred as a result of the use of our products and services.

SECTION 14 – INDEMNIFICATION

The user agrees to indemnify, defend and hold harmless Pietra Modena, its directors, managers, officers, employees, affiliates or suppliers from any claim or demand, including attorneys' fees, made by any third party, arising from the user's breach of the TERMS OF SERVICE, other policies, or due to violation of any law.

SECTION 15 - SEVERABILITY

In the event that any provision of these TERMS OF SERVICE is determined to be void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, such determination shall not affect the validity and enforceability of any other remaining terms and provisions.

SECTION 16 - TERMINATION

These TERMS OF SERVICE are effective unless we suspend service or you do not agree to our website policies, in which case you may not use our services. If, in our sole discretion, you fail to comply with any term or provision, we may terminate this agreement and suspend service without recourse at any time and without notice.

SECTION 17 - ENTIRE AGREEMENT

Our failure to enforce any term or provision of the TERMS OF SERVICE shall not constitute a waiver of the terms for all other users of our website. The policies, terms and operating rules posted on our website constitute the entire agreement and understanding between the user/customer and LORETA ACCESORIOS, superseding any prior oral or written agreements, including, but not limited to, any prior versions of the TERMS OF SERVICE. Any ambiguity in the interpretation of these TERMS OF SERVICE shall not be construed against the drafting party.

SECTION 18 - APPLICABLE LAW

These TERMS OF SERVICE and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Nuevo Leon, Mexico.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the TERMS OF SERVICE at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of the TERMS OF SERVICE by posting updates and changes to our website. It is the user's/customer's responsibility to periodically check our website for changes. Your continued use of or access to our website constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Anyone who has questions, suggestions or comments about the TERMS OF SERVICE may contact us using the following means:

admin@pmmedia.mx

Tel. +52 8135874220
Valley Road 400, Valle Mill, San Pedro Garza Garcia, CP 66220, Nuevo Leon